Management

Management

We do not believe in simply providing you with a bespoke, tailor-made solution and leaving you to it. We have a wealth of management services to support you and help you achieve and exceed your environmental and recycling goals.

Click the link below to see the management services we provide as standard.

Customer Services

Customer Services

They are called Customer Service Advisors for a reason…

As a WasteTech customer you are not just an account number, you are a business requiring the highest level of support, and we are here to help.

When you call our customer service team you will talk to a real person who will deal with
your enquiry from start to finish.

You will have access to telephone and email support from our dedicated customer care team, along with anytime access to your personalised online portal, providing you with all the reports, compliance information and performance data you need.

Account Management

Account Management

Our success has come from not just managing accounts, but by building partnerships with our clients

At WasteTech, our success has come from not just managing accounts, but by building partnerships with our customers.

Our dedicated team of Account Managers, Solution Designers and Customer Service Leads are always available to answer your questions, respond to your enquiries and assist you in the smooth running of your operations. By working collaboratively, we can find tailormade, creative approaches to your recycling and waste management challenges. And our customers testify to the fact that our approach works. Our strong focus on customer satisfaction and continuous improvement of service has ensured we receive consistently high customer approval ratings.

From day one and throughout the life span of your contract, your named account manager will be on hand to assist you.

Education & Communication

Education & Communication

Now more than ever, We need everyone to be a part of the solution and not a part of the problem

Our business was formed from an understanding that the traditional ways of managing waste are
outdated, unsustainable, and no longer work for anyone but the companies whose profit models
are built on end users producing ever increasing amounts of waste. So we set out to do something
about it.

Our enthusiasm and passion for this vision is infectious. Some of those companies who originally came to us for our cost saving expertise, have ended up being the most ardent advocates of our transformative, sustainable practices and our Zero to Landfill philosophy.

But we know that initially, change can feel scary. Whilst the law is slowly starting to catch up with the scientific evidence, it can take much longer for these messages to filter down to people’s everyday habits.

That’s why, as a company, we invest so much effort in education and communication. We believe that if people understand what we’re doing and why we’re doing it, they’re more likely to actively work towards the same goals. And more likely to become a part of the solution.

Our levels of service support do not end there. We pride ourselves on our levels of customer care and have a complete package to support our customers from your very first phone call and throughout your time with us.

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Account Management

All customers have access to a dedicated account manager. They are there to meet with you on a quarterly, half yearly basis or just when you need them. They will go through your sites performance and keep you on track with your environmental and sustainability goals. They are also there as a point of escalation if you ever need them.

Waste Review

If you are interested in working with us and would like explore how we can help you, one of our consultants will come and meet you onsite and conduct a waste review. From the information they gather, they will put together a proposal of how we can help you and the levels of increased recycling, sustainability and savings you can expect to achieve.

Email Support

Don’t have time to call? You can log any service enquiries at any time of the day via our dedicated customer service email address: customerservice@wastetech.group or via the online portal.

We promise to get back to you with a response in 1 hour during office opening hours or for requests logged overnight, you will be contacted the following morning. .

Online Portal

Coming soon

Our online customer portal contains all the data, tracking, compliance, information and reporting that you need to stay on top of your account.

The Waste Technology Group’s Online Portal

The Waste Technology Group’s Online Portal has been created to enable our clients to access all the information they require on a day to day basis. From waste & recycling reports to compliance documentation right through to advisory documents and signage, everything you require is accessible via the online portal.

Please watch the above video for a review of the online portal and a training video of how to use the portal is accessible via the Training button below.

Contact

Address

Carina House,
Sunrise Parkway
Milton Keynes
MK14 6LS

Phone Number

01908 410 530
Contact

Contact

Address

Carina House,
Sunrise Parkway
Milton Keynes
MK14 6LS

Phone Number

01908 410 530
Contact